Refund Policy
Last updated: February 2026
At AssistedX, you operate real infrastructure before you commit. This refund policy covers both our student cloud credits and our cloud platform services.
The Short Version
For student cloud credits: you don't activate until after your first successful week. If you activate and want a refund within 3 days, you get one — no questions asked. For cloud services: unused monthly credit is not refundable, but you can cancel anytime.
Student Cloud Infrastructure Credits (₹5,000/year for ₹1.5L infrastructure)
Before Payment
You apply and start for free. You get access to the operations dashboard and begin operating infrastructure. No credit activation is required until after your first successful deployment week. If you decide the program isn't for you during this trial period, simply walk away — you owe nothing.
After Credit Activation — 3-Day Refund Window
Once you activate your cloud credits (₹5,000 for ₹1.5L worth of infrastructure), you have 3 days to request a full refund for any reason. No questions asked. To request a refund, email team@assistedx.ai with your registered email address.
After 3 days
After the 3-Day window, the activation fee is non-refundable. This is because dedicated infrastructure resources — servers, databases, networking — are provisioned and committed for your use for the full year. However, we may consider refunds in exceptional circumstances on a case-by-case basis.
Cloud Platform Services (Compute, Database, Storage)
- Cloud services are billed monthly based on the plan selected
- You can cancel your subscription at any time — cancellation takes effect at the end of the current billing period
- Partial months are not refunded
- If you experience a service outage exceeding our SLA commitments, you may be eligible for service credits as outlined in your service agreement
How to Request a Refund
Email team@assistedx.ai with:
- Your name and registered email address
- The service you're requesting a refund for
- Reason for the refund (optional for student program within 3 days)
We process refunds within 7–10 business days. Refunds are issued to the original payment method.
Contact
For refund-related questions, reach us at team@assistedx.ai.